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Frequently asked questions

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What ingredients are used in your candles?

Our candles are made with 100% natural soy wax and high-quality, non-toxic essential oils. We do not use harmful chemicals ensuring a clean, safe burn every time.

Do your candles really help with mood, energy, and focus?

Yes! Our candles are crafted with carefully selected essential oils like lavender, citrus, and jasmine, which are scientifically proven to promote calm, enhance focus, and boost mood. They’re designed to complement your wellness journey.

What is your return policy if I'm not satisfied with my candle?

We offer a 14-day satisfaction guarantee. If you’re not completely happy with your purchase, you can contact us at business@shopsolis.com.au to request a return or exchange. We’ll provide a hassle-free resolution.

How long does shipping take?

We ship Australia-wide using Australia Post. Standard shipping typically takes 3–5 business days, while express shipping takes 1–2 business days. You’ll receive a tracking number to monitor your delivery.

Are your candles eco-friendly and sustainable?

Absolutely! We use eco-friendly soy wax, recyclable packaging, and ethically sourced ingredients. We are committed to reducing our environmental impact while delivering high-quality wellness products.