Privacy Policy

Effective Date: 09/02/2025

At Solis, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from shopsolis.com.au (the “Site”).

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

1.1 Personal Information You Provide

This includes details you provide when making a purchase, creating an account, or contacting us:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (e.g., credit card details, which are encrypted and securely processed through third-party payment gateways)

1.2 Non-Personal Information

This includes data collected automatically to help improve your experience:

  • Browser type and version
  • Device information (e.g., mobile or desktop)
  • IP address
  • Pages you visit and time spent on the site

1.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to personalize your experience and collect data about site usage. You can adjust cookie settings in your browser at any time.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including delivery and payment confirmation.
  • Customer Support: To respond to your inquiries, handle returns, and provide updates.
  • Marketing: To send promotional emails and offers (with your consent). You can unsubscribe from marketing communications at any time.
  • Site Optimization: To analyze user behavior and improve website performance.

3. Sharing Your Information

We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information with trusted service providers to facilitate our services, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping partners (e.g., Australia Post)
  • Analytics providers (e.g., Google Analytics)

These partners are required to protect your information and only use it as necessary to provide their services.

4. Data Security

We take data security seriously and have implemented measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • SSL (Secure Sockets Layer) encryption to protect your payment and personal data
  • Regular security audits and monitoring of our systems
  • Limiting access to personal data to authorized personnel only

Despite these precautions, no method of transmission over the Internet is 100% secure. We encourage you to take precautions when sharing sensitive information online.

5. Your Rights

As a customer, you have the following rights regarding your personal information:

  • Access: You can request a copy of the information we hold about you.
  • Correction: You can update or correct your personal information if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal information, subject to legal obligations.
  • Opt-Out: You can unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, contact us at business@shopsolis.com.au.

6. Cookies Policy

We use cookies to enhance your experience on our website. Cookies allow us to remember your preferences, provide personalized content, and analyze site usage.

Types of Cookies We Use:

  • Essential Cookies: Required for the site to function properly.
  • Performance Cookies: Help us understand how users interact with the site.
  • Marketing Cookies: Used to deliver relevant advertisements based on your browsing behavior.

You can disable cookies through your browser settings, but some features of the site may not function properly as a result.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for updates. The “Effective Date” at the top indicates when this policy was last revised.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Solis
Email: business@shopsolis.com.au
Location: Sydney, Australia

We are committed to ensuring that your privacy is protected and that you have a safe and secure shopping experience with us.